Frequently Asked Questions

🖨 Ordering & Services

Q: What printing services do you offer?
A: We specialize in:

• Business cards, brochures, banners

• Corporate materials (letterheads, certificates, IDs)

• Promotional items (shopping bags, stickers, roll-up stands)

• Specialty prints (airline tickets, vouchers, tissue boxes)
  See our full Services page for details.

Q: Can you design my files or just print them?
A: Both! We offer:
✅ Print-ready files: Fast turnaround (upload and print)
✅ Design + Print: Our team will create custom designs (extra fee applies)

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📦 Delivery & Pickup

Q: Do you deliver across Riyadh?
A: Yes! We cover all Riyadh areas with:

• Standard Delivery: 1-3 business days (free for orders over 500 SAR)

• Express Delivery: Same-day (additional fee, order by 12 PM)

• In-Store Pickup: Available at [Your Address]

Q: What if my order arrives damaged?
A: Contact us within 24 hours with photos of the damage. We’ll reprint it at no cost.

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💳 Payments & Pricing

Q: What payment methods do you accept?
A: All major options:

• Credit/debit cards (Visa, MasterCard, Mada)

• Bank transfers (SAB, Al Rajhi, etc.)

• Cash on delivery (Riyadh only, +15 SAR fee)

Q: Why do prices vary for the same product?
A: Costs depend on:

• Quantity (bulk discounts available)

• Materials (premium paper/ink options)

• Finishing (lamination, foil stamping, etc.)

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🎨 Design & Files

Q: What file formats do you accept?
A: We prefer:

• High-resolution PDFs (CMYK, 300 DPI)

• AI/PSD files (with fonts outlined)
  Need help? Use our free template guides.

Q: Will the colors match my screen?
A: We use calibrated printers, but screens vary. For exact matches:

• Request a physical proof (+25 SAR)

• Provide Pantone codes (for spot colors)

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✏️ Revisions & Returns

Q: Can I change my order after payment?
A: Changes are possible only if production hasn’t started. Contact us immediately!

Q: Do you offer refunds?
A: We refund only for:

• Printing errors we made

• Unfulfilled same-day deliveries
  No refunds for client-provided file errors.

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🏆 Why Choose Us?

Q: How long have you been in business?
A: Since 2019! We’ve served 10,000+ clients, from startups to government agencies.

Q: What makes you different?
A: We guarantee:

• 5-year colorfast warranty (no fading)

• Free file pre-check to avoid errors

• Dedicated account managers for corporate clients

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Still have questions?
📞 Call us:  05 710 39215
📧 Email: sohelrajapur93@gmail.com
🕒 Hours: Sat-Thu, 8 AM – 8 PM