Frequently Asked Questions
🖨 Ordering & Services
Q: What printing services do you offer?
A: We specialize in:
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Business cards, brochures, banners
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Corporate materials (letterheads, certificates, IDs)
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Promotional items (shopping bags, stickers, roll-up stands)
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Specialty prints (airline tickets, vouchers, tissue boxes)
See our full Services page for details.
Q: Can you design my files or just print them?
A: Both! We offer:
✅ Print-ready files: Fast turnaround (upload and print)
✅ Design + Print: Our team will create custom designs (extra fee applies)
📦 Delivery & Pickup
Q: Do you deliver across Riyadh?
A: Yes! We cover all Riyadh areas with:
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Standard Delivery: 1-3 business days (free for orders over 500 SAR)
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Express Delivery: Same-day (additional fee, order by 12 PM)
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In-Store Pickup: Available at [Your Address]
Q: What if my order arrives damaged?
A: Contact us within 24 hours with photos of the damage. We’ll reprint it at no cost.
💳 Payments & Pricing
Q: What payment methods do you accept?
A: All major options:
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Credit/debit cards (Visa, MasterCard, Mada)
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Bank transfers (SAB, Al Rajhi, etc.)
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Cash on delivery (Riyadh only, +15 SAR fee)
Q: Why do prices vary for the same product?
A: Costs depend on:
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Quantity (bulk discounts available)
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Materials (premium paper/ink options)
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Finishing (lamination, foil stamping, etc.)
🎨 Design & Files
Q: What file formats do you accept?
A: We prefer:
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High-resolution PDFs (CMYK, 300 DPI)
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AI/PSD files (with fonts outlined)
Need help? Use our free template guides.
Q: Will the colors match my screen?
A: We use calibrated printers, but screens vary. For exact matches:
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Request a physical proof (+25 SAR)
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Provide Pantone codes (for spot colors)
✏️ Revisions & Returns
Q: Can I change my order after payment?
A: Changes are possible only if production hasn’t started. Contact us immediately!
Q: Do you offer refunds?
A: We refund only for:
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Printing errors we made
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Unfulfilled same-day deliveries
No refunds for client-provided file errors.
🏆 Why Choose Us?
Q: How long have you been in business?
A: Since 2019! We’ve served 10,000+ clients, from startups to government agencies.
Q: What makes you different?
A: We guarantee:
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5-year colorfast warranty (no fading)
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Free file pre-check to avoid errors
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Dedicated account managers for corporate clients
Still have questions?
📞 Call us: 05 710 39215
📧 Email: sohelrajapur93@gmail.com
🕒 Hours: Sat-Thu, 8 AM – 8 PM